Shipping policy

Shipping & Delivery charges depend on the region you require delivery in.  On delivery you must inspect the goods carefully for damage as VET-STORE  New Zealand is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within three working days from the date of delivery. 

We despatch our orders via New Zealand Couriers, Castle Parcels and NZ Post. We anticipate that all deliveries will arrive as specified, however VET-STORE New Zealand cannot accept any liability for any delayed or lost deliveries. 

Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address. 

Due to weight restrictions with the couriers delivery surcharges will apply when orders exceed 5 kgs. International Customers may be asked to pay import customs duties, VAT, GST or other local taxes on their order when it arrives into their country. Each country sets its own rates for these taxes and duties and will be payable by the customer in the respective country.